PRIVACY POLICY

We want our users to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it.

INFORMATION COLLECTION AND USE
We respect each site visitor's right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website. The information we collect is:

- used to improve the content of our Web page.
- used to notify visitors about updates to our Web site.
- never shared with other organizations for commercial purposes.

This site collects cookies. ( Definition of Cookies )

Registration is not required to enter our site.

We have an order form. We require information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact the user. This information is used:

- for shipping and billing purposes.
- to fill customer´s orders.

When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. You can see that you are on our secure server by the 'lock' icon showing in the menubar or footer of your browser.

We publish a newsletter, and we never sell or share our subscribers' email addresses. Newsletter subscription is completely voluntary.

We conduct occasional online surveys, and we never sell or share our subscribers' email addresses. We will not provide third parties with your data without your express permission.

NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes to this privacy statement.

SHIPPING, SUPPORT, TAX & RETURNS INFORMATION

The Robot MarketPlace acts as a storefront for several vendors, as well as sourcing from our own inventory. Therefore, some products listed in this MarketPlace may have been manufactured, warrantied and shipped by a third party.

Availability
You can now view an item's stock status on the product page. "In Stock" means that we have the item on our shelves, ready to ship. "Limited Quantities" means we have some, but may run out soon. "Available" typically means this is a drop-shipped item from one of our distributors- these are usually stocked items, but since our distributors cannot directly share their stock status on every one of these products, we cannot guarantee the stock status of these. If you want to check stock status of any "Available" item, please email or call us, but for the most part, these can also be considered as stocked items. "Backordered" means that we have run out of the item, but more are on the way. "Discontinued" means that the item is no longer available. Some items may be marked "Special Order". These items may take some time to manufacture, or need to be shipped to us from the manufacturer first. These items typically can take a bit longer to arrive, so be sure to place your "Special Order" items early.

Shipping Prices
Please note that when you've placed items into the Robot MarketPlace shopping cart, you are actually getting an ESTIMATE for shipping & handling. Your actual shipping amount may go up or down slightly before your order is processed. If you believe that you have been overcharged by the shopping cart system, do not be alarmed. You will NOT be charged the higher amount that the cart estimated, but rather the ACTUAL shipping after the order has been processed by us manually. Likewise, don't get too excited if your shipping shows up surprisingly low. We catch all shipping errors before your card is actually charged and you will be contacted when there are any differences from what the shopping cart system quoted you. We are tweaking the system all the time to generate more accurate shippping, so thank you for your patience as we make adjustments. If you would like a shipping quote in advance, email us a list of items along with your shipping address, and we will send you a quote.

Shipping Methods
We primarily ship by USPS, or UPS depending on size, weight, expedite request, and distributor preference. Robot MarketPlace reserves the right to select a shipping method that will be most convenient and beneficial for the fast delivery of the package to the customer. If you have a special request for expedited shipping beyond our standard shipping, please enter the information into the "Special Instructions" field on checkout, or contact us with your special shipping requirements. Overnight shipping is typically handled by UPS Next Day Saver service, or in some cases USPS Express Mail. Please read here about express overnight shipping.

Sales Tax
Our shopping cart will NOT automatically add sales tax to your order. We may need to manually add state sales tax on some items if the product destination and product shipper are in the same state. We are located in Florida, and some of our distributors ship from California, Nevada, Minnesota, Wisconsin, as well as a few other states. If you live in one of these states, we may need to add sales tax to all or part of your order. If this is the case, you should receive an email notification when we process your order. If your business or organization is tax exempt, or if you are a business purchasing with intent to resell, we request that you include your state Tax ID number in the 'Special Instructions' field upon checkout. We may have to contact you for verification, which may cause unwanted delays.

International Shipping
Yes, we ship internationally. However, our shopping cart is optimized for U.S. shipping, so if you are an international customer, we may need to add extra shipping to your order when it is processed. Please note that international shipping can take significantly longer than shipping within the U.S. International shipping is through USPS International services.

Returns
There are no returns on electronics items or on custom, made-to-order items (especially cut-to-order carbon fiber, custom battery packs, and custom cut metal products), unless there is a manufacturing defect. No returns will be accepted on items that have been modified or damaged by the buyer. Returns WILL NOT be considered if customer has been in possession of the item for 60 days or more. Please contact us to find out if your item may qualify for a return. Returned merchandise is subject to a minimum 15% restocking fee.

Cancellations
You may cancel all or part of your order at any time. However, on credit card orders, we must charge a 3% cancellation fee. This fee will not be implemented if there was a delay due to backordered items or late shipping. PayPal, money order, and purchase order cancellations will not be subject to cancellation fees. To avoid fees, please be certain that what you order is actually what you need.

Questions
Questions about any particular product or problems with the shopping cart sytem may be submitted by , we may redirect your query to a third party vendor if we cannot answer the question directly.

The Robot MarketPlace works closely with the vendors here to maintain up-to-date product listings and prices, and we will ensure satisfaction in all transactions that take place through the Robot MarketPlace. In the event of any disagreements or dissatisfaction, The Robot MarketPlace will work with consumer and vendor to come to an optimal resolution for all parties involved.

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